Online Account

Last updated
Save as PDF

Online Account

Answer:

Having problems using your Online Account?

Here are some popular questions answered

How do I make a payment?

How do I cancel activities in my itinerary?

Why can’t I add my booking?

Why can’t I allocate named guests to my activities?

How do I book activities, restaurants, etc?

Why can I not remove a guest from my booking?

How do I see what activities/restaurants etc I have booked?

How will I be able to invite my guests to the booking?

How do I pre-register before my break?

Got a question about your receipt?

How do I access the detailed receipt?

What is the detailed receipt?

Why can’t I see everything that’s been booked on my detailed receipt?

Can my other guests see what I have paid for the break and/or activities I have booked?

Should cancelled activities show on the detailed receipt? And what about the cancellation fee?

How about your itinerary?

How do I access my itinerary?

Why can’t I see everything I have booked on the itinerary?

Why can I see things that I haven’t booked on my itinerary?

How do I find out more about the activities on my itinerary?

Why is there an icon with no initials?

Need something else answered?

Why can I see details about activities but then can’t book them?

Why can’t I add an item to the basket despite it showing as available?

Why do items suddenly disappear from my basket?

Can I book activities for someone who isn’t on my accommodation booking?

Can other guests on my booking, book their own activities?

Can I change the email address on a booking?

Can I change my email address on my account?

Delete my account