How to manage my activity bookings
Activity Bookings
When can I book activities?
Activities, restaurants and cycle hire can be booked 12 weeks before your arrival date. The date and time your booking window opens will be displayed in your online account.
We recommend booking in advance to avoid disappointment, although activities may also be booked during your stay, subject to availability.
Please note: Activities must be paid for in full at the time of booking.
How do I book activities?
Activities can be booked:
- Online through your account.
- During your stay by visiting one of the village Booking Desks.
Why can't I book activities?
You may be unable to book activities if:
- Your booking window has not yet opened.
- The activity is fully booked.
The date and time your booking window opens will be displayed in your online account.
Why have the activities in my basket disappeared?
Activities and events added to your basket are reserved for 2 hours. If your booking isn't completed within this time, they will be removed from your basket and made available for other guests to book.
If your basket has expired, simply return to the activity page, add the activities to your basket again and complete your booking.
Can other guests on my booking book activities?
Yes. Guests linked to your booking can book activities for themselves or other members of your party.
To enable this, add their email address to the guest details on your booking. If they don't already have a Center Parcs account, they'll be prompted to create one. If they already have an account, your booking will automatically be linked to it.
Guests can browse and book activities but cannot make changes to the accommodation booking.
Can I book an activity for someone who isn't staying in my accommodation?
Yes. Where an activity allows individual bookings, select Add another guest during the booking process. This will add them to the activity only and not to your accommodation booking.
Can I change an activity booking?
If you need to change the time of an activity or the number of guests, you'll need to:
- Log in to your account.
- Go to My Booking > My Itinerary.
- Cancel the existing booking.
- Re-book the activity with your preferred time or number of guests.
Alternatively, you can contact Live Chat for assistance.
How do I cancel an activity booking?
- Log in to your account.
- Go to My Booking > My Itinerary.
- Select the activity you wish to cancel.
- Select Cancel at the bottom of the booking details.
- Click the green Refund button.
- A confirmation screen will be displayed once the cancellation has been completed.
If you can't cancel online
You may be unable to cancel online if:
- The activity was booked by another guest on your booking. They will need to log into their account and cancel it themselves.
- The booking was made through the Contact Centre. In this case, you'll need to contact the Contact Centre to arrange the cancellation.
Activity cancellation policy
Breaks arriving on or before 9 October 2026
- Cancel up to 12 hours before the activity start time to receive a full refund.
- Cancellations made less than 12 hours before the activity start time will incur a 50% cancellation charge.
Breaks arriving on or after 12 October 2026
- Cancel up to 7 days before the activity start time to receive a full refund.
- Cancellations made less than 7 days before the activity start time will incur a 50% cancellation charge.
Activities can be cancelled through your online account or by visiting a village Booking Desk.
How do I view my activities?
There are two ways to view your bookings:
My Itinerary
Your itinerary provides a calendar view of your activities, showing:
- Dates and times
- Who is participating
- Confirmed and provisional bookings
Detailed Receipt
Your detailed receipt provides an itemised summary of all bookings and payments made through your online account.
How do I find out more about an activity on my itinerary?
Select the activity in My Itinerary to view:
- Participants
- Who made the booking
- Activity location
- Duration
- Any age, height or weight restrictions
How do I know who booked an activity?
Open the activity in My Itinerary to view who made the booking.
If guest details haven't been added to the booking, or the activity wasn't booked online, the booking may display as Unknown.
Why can I see activities that I haven't booked on my itinerary?
Your itinerary displays all activities booked for your party, including those booked by other members of your booking.
To see who made a booking, select the activity in My Itinerary. The activity details will show who booked it.
If guest details haven't been added to the booking, or the activity wasn't booked online, the booking may display as Unknown.
Why can't I assign guests to an activity?
This may be because:
- The activity doesn't allow individual guest allocation.
- The guest doesn't meet the activity's age requirements.
- Guest details are incomplete in your account.
- The booking was made offline and the guest details need refreshing by selecting Update on the Guest Details page.
- There is incorrect guest information, such as an incorrect date of birth. In this case, please contact the Contact Centre.
Can my child take part if they don't meet the age requirement?
No. All activities have minimum age requirements to ensure they are safe and suitable for participants. Children must meet the stated age criteria to take part.
Will cancelled activities appear on my detailed receipt?
No. Once an activity has been cancelled, it will no longer appear on your detailed receipt, including any cancellation charges.
Can I have a list of activities and prices?
We can provide a sample list of activities and prices, but we're unable to provide a complete list as activities, availability and prices vary depending on the village and dates of your stay.
The full list of available activities and prices will be displayed in your online account once your booking window opens, 12 weeks before your arrival date.